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Tenants report repairs, you send the contractor

The tenant adds photos, you record who pays and send the contractor the order.

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Repairs in the “Reported”, “In progress”, “On hold” and “Fixed” columns

Who does what with a repair

TenantWhoever runs the tenancyLandlord with a letting agent

  1. The report

    Tenant: From your Brokik account you describe the problem and add photos.
    Whoever runs the tenancy: The repair appears in the “Reported” column.
    Nothing to doYou see the report in your Brokik account.

  2. The work order

    Nothing to doYour landlord or agent can add your phone number to the order.
    Whoever runs the tenancy: You pick a contractor from your list and e-⁠mail them the order.
    Nothing to doYou see the contractor’s name and trade.

  3. Who pays

    Nothing to doYou see the repair cost only when you’re the one paying.
    Whoever runs the tenancy: You see the landlord’s decision and whether the cost is over the repair limit in your management agreement.
    Landlord with a letting agent: You click “I'll pay” and can enter the estimated cost.

  4. Fixed

    Tenant: You get an e-⁠mail at every status change.
    Whoever runs the tenancy: You move the card to the “Fixed” column.
    Nothing to doYou see the status and comments in your account.

  5. The contractor’s orders

    Nothing to doThe repair is closed.
    Whoever runs the tenancy: The contractor’s page lists all their work orders and when you sent them.
    Nothing to doThe repair’s history stays in your account.

Contractors, comments and repair costs

  • Comments hidden from the tenant

    You can hide your comment from the tenant; by default everyone sees it.

  • A work order page without login

    The contractor gets a link to a page with the address, description and photos; you change the repair’s status.

  • Who pays for a repair

    You record who pays: landlord, tenant, letting agent or insurance, with the estimated cost.

Add your contractors and log your first repair

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